Returns & Exchanges
At VampireFreaks, we want you to be completely thrilled with your gothic gear, which is why we offer a 30-day window for returns and exchanges on all unworn and unwashed items. Simply ensure all original tags are attached to receive a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely package your items in their original packaging if possible.
Ship It Back
Drop off your package at any authorized carrier location; once scanned, you will receive a tracking notification for your return shipment.
Receive Refund or Credit
Once our dark warehouse team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing